Program & Lesson Policy.

A) Program Registration

  • All program registrations other than private lessons will occur through your online club account, accessible through our website www.ancastertennis.ca

  • Members can sign-up for programs on the sign-up date listed for each program.

  • Non-Members can also sign up for programs after members have had reasonable time to sign-up. They must also pay a surcharge included in the price listed to participate at an Ancaster Tennis Club.

  • Programs that require an evaluation (Adult) or approval (Junior) can only be registered for after a player has been evaluated or approved by the Pro.

  • Program Registration, other than Adult Play Programs, closes 3 days in advance of program start date not including the start date. For example, if a program starts Monday, May 17th, the last date to sign-up is Sunday, May 14th.

  • Program Registration for Adult Play Programs closes 3 days in advance of the program start date, i.e. May 14th for a May 17th start date.

  • Members/Non-Members may be able to sign up for programs within 3 days if there are spots open. They must send an email to inquire.

 

B) Insufficient Registration

  • Head Pro reserves the right to cancel programs due to insufficient registration.

  • In this case the participant can either i) use paid sum for credit towards a future program or ii) ask for a full refund.

 

C) Program Withdrawal and Refund

  • Participants will be refunded for the entire session less a 15% admin fee if they withdraw registration more than 8 days in advance i.e., on May 22nd for a May 31st program start date.

  • If withdrawn less than 8 days in advance no refund or credit will be given.

 

D) Program Inclement Weather Cancellation

  • Every program has a rain date or rain week scheduled.

  • If 50% of the class time is completed then no credit will be issued for that class.

  • Pros will inform players via email 1 hr in advance of a class if it is cancelled due to inclement weather conditions.

 

E) Cancellation Due To Construction Or Unforeseen Circumstances (Pandemic)

  • Club credit will be transferred into your account to the amount of the classes affected by such circumstances, to be used at the club in the future.

  • Or current program registration can be deferred to a future program.

 

E) Illness or Injury

  • If you are not able to attend due to illness and injury and aren’t able to attend the program, a written request must be received by the Head Pro with a doctor’s note requesting Club Credit for future use before the end of the Program Session.

 

F) Private/Semi-Private/Groups of 3 and 4 Lessons

  • If cancelled by the member MORE than 48 hours in advance a full refund will be given.

  • If cancelled within 48 hours of lesson no refund will be granted.

  • If 15 to 30 minutes of a lesson are completed before conditions become unplayable due to rain a 50% refund of the lesson fee will be granted.

  • If over 30 mins of a lesson are completed before conditions become unplayable due to rain the full lesson fee is due.

  • The pro will contact their lesson 1 hour in advance of the lesson if it is cancelled due to inclement weather

  • The pro is responsible for collecting their lesson fee using a mode decided between player and pro.